Frequently Asked Questions

What's the catch?

No catch! Our passion is printing, so over the years our company has found innovative ways to print quality photos at a fraction of the cost. That way, all you pay for is shipping and processing.

Will you ever charge me more that $2.99 per month?

Not unless you order more than one book. And we will NEVER increase the cost without letting you know and receiving approval first.

Which devices can run GrooveBook?

The app is available in the Apple App store for the iPhone, iPod and iPad. GrooveBook is also available for the Android in the Google Play Store.

Why can I only upload photos from my smart phone?

We want this to be a no-brainer app with the simplest uploading and interface possible. Perhaps we will extend to printing directly from Facebook and other photo applications in the future.

What happens if I upload fewer than 100 photos?

You can upload any number of photos between 40-100 every month. You will still get your book and pay only $2.99 for shipping and processing.

At this time we are only capable of printing books with 100 pages. So if you upload between 40 and 99, we will simply repeat as many photos as necessary to fill your book. We are working hard to make smaller (shorter) books available in the future. But for now, enjoy and share those extra prints!

When will my first book be completed?

We'd like to get your first book to you ASAP, so as soon as you upload your first 100 photos we will automatically close and print your first book. However, it's no problem if you need longer to select your best photos - we will wait a week before closing your first book with 40 to 99 photos.

At what point of the month do my photos need to be uploaded?

Your signup date determines your due date schedule. If you sign up on the 12th of the month, your photos must be uploaded by the 12th day of the next month, as stated on your "Upload" screen.

Don't worry, we will remind you to upload photos before the deadline hits! (Make sure your notification settings are "ON" for GrooveBook).

Can I skip a month of GrooveBook?

No problem, we will still keep your account active. The fee of $2.99 is a subscription cost, so it will still be charged if you decide not to receive a book one month. We hope this is such a small fee that you will not choose to cancel GrooveBook.

How do I select multiple copies of the same image?

Click on Information button at the bottom of the upload page. From there you can select Advanced Photo Selection Mode.

Why do I have to put my credit card information into the app if I have a coupon?

The credit card info will be saved for a subscription base. If after your free Groovebook arrives, you would like to end your subscription, simply cancel your account and we won't charge your card.

What if I want an extra book before my monthly deadline?

If you would like an extra book before your monthly deadline, please feel free to contact us at info@groovebook.com once you have uploaded 100 photos. We will ship your photo book out immediately and this will cost another $2.99 for shipping and processing.

We will keep your monthly due date the same (so don't forget to upload another 100 photos by then!).

Why do you only ship to the US?

We'd like to keep the shipping cost as low as possible for our customers and have figured out a special (patent-pending) way to do this. We will hopefully start shipping to other countries very soon. If you would like to send a book to someone outside the US, please first ship the book to yourself.

How do I cancel my subscription?

Cancel your subscription at any time by emailing us at billing@groovebook.com.

I'm having trouble with something that hasn't been answered in the FAQs.

We're here to help! Please email info@groovebook.com and let us know your question in detail.

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Contact Us

General Questions

Visit our FAQ page to find answers to commonly asked questions and tutorials for using the app.

We're here to help!

Have a general question, comment or feedback? Email us at info@groovebook.com
Having technical difficulties using the app? Email us at support@groovebook.com
Need to cancel your account? No problem, Email us at billing@groovebook.com
Wondering where your Groovebook is? Email us at shipping@groovebook.com
To discuss a business partnership, please Email: busdev@groovebook.com

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